5th January 2021
Following the announcement from the government last night we wanted to let you know we are open as usual during the new lock down. The government guidelines continue to state that construction is to stay open and Builder’s merchants are classed as essential retail. Our priority remains keeping all of our customers and team safe. We are following strict Covid-19 safety guidelines to ensure we help stop the spread of this virus.
2020 was by all measures, one of the toughest years for business; it was difficult to predict how the end of the year would look when lockdown 1 began in March. Like many other businesses within the industry, we were quick to adapt our processes to bring them in line with government restrictions and to meet the demands of our customers, increasing production where possible and maximising it across key product ranges.
The huge surge in demand for our products meant that our stock levels were stretched to the limit. This has led to some delays in deliveries to our customers and for that we would like to apologise. We pride ourselves on providing the best possible customer service and quick turnaround of stock, however, the volume of orders received in 2020 restricted our timings considerably.
We are working hard to adapt further and can confirm that we are fully prepared for 2021 with high stock levels already in the factory ready for the new year. In addition, work on our new 55,000sq.ft. warehouse is now complete which will make huge improvements to our production and distribution capacity, the site will house a state-of-the-art barcode picking system which aims to significantly cut lead times for delivery.
We are dedicated to providing the highest levels of support and solutions to make your customer journey as smooth as possible and are hugely grateful for your continued support. We would like to thank you for your understanding last year and look forward to working with you this year.
Let’s hope after this lockdown and the roll out of the new guidelines this year is a more positive one.
Best wishes and stay safe