Product FAQ’s
I need help installing a Cheshire Mouldings Product
- Most of our products have fitting instructions which you can find in our library or please call us on 0800 085 3465. Please note that Cheshire Mouldings do not install products on a customer’s behalf.
I need help with measurements/fitting
- You can use our plan your stairs app to help design a staircase based on your measurements. We do not currently offer a fitting service. We advise to contact a qualified installer or fitter if you’re unsure. Do not book a joiner or fitter before you’ve received and check your products.
Are the sizes exact?
- Although great care is taken with our measurements, some products may differ slightly and sizes should be used as an approximate measurement.
Is 72 hour delivery available?
- 72 hour delivery is available to mainland UK only and does not include Weekends or Bank Holidays.
Do I need to acclimatise Cheshire Mouldings products prior to installation?
- Yes. We recommend you store indoor timber products for 48 hours in a room with
similar humidity to the installation area. Acclimation helps ensure that the timber
moisture content matches the equilibrium moisture content of the surrounding air
which will help maintain the quality and aesthetics of the product
What stair pitches is the Iron range of stair parts compatible for use with?
- The Iron range stair parts range is suitable for use on stair pitches from 40 to 43
degrees
On your porches, what is the slope angle on the roof rafters?
- The pitch of the roof rafters is 30 degrees on the apex porch and the lean-to flat
roof porch
What are the permissible loadings for the porches?
- All our porches have a recommended loading limit of 50kg/m²
When using Stairklad, do I have to remove my existing balustrading?
- If you have existing balustrade on one side of your staircase, you do not need to
remove it. Stairklad is designed to be easily installed over existing treads and risers.
If you have balustrade on both sides of your stairs, it may be necessary to remove
one of the balustrade runs in order to install the Stairklad system.
Do you have any fitting instructions for your products?
- Yes we have fitting instructions for most products installations. These can all be
found on our website
Merchant FAQ’s
I want to become a stockist/merchant of Cheshire Mouldings
- Great! If you want to become one of our stockists or merchants please call the team on 0800 085 3465
I have an issue with my account
- Please call our offices on 0800 085 3465
Stockist FAQ’s
Where can I buy Cheshire Mouldings products from?
- We don’t sell direct to the customer but you can order via one of our trusted stockists, we have stockist across the country, if you need any help locating your stockist please call us on 0800 085 3465
Returns Policy
If you want to return your order please get in touch with us by emailing enquiries@cheshiremouldings.co.uk calling 0800 085 3465 and to remember to have your order reference number to hand.
Can I return my order?
If you’ve changed your mind about your product, received the wrong product(s) or if they’ve arrived damaged you can return them. When returning a product please ensure the following:
- If the product is damaged, you have taken clear photographs of the damage and sent it to us
- The item(s) have not been installed
- The item(s) are still in their original packaging
- The item(s) will be returned as new
How can I send the products back?
If you would like to return the product(s) please email us or give us a call with your order number. One of our advisers will then arrange the return with you
Can I get a refund?
If the product is returned in good condition or the damage has been reported promptly then a refund will be issued within 14 days from the day we agree to issue the refund. The refund will go back to the same payment account which was used in the order