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Returns FAQs

If you would like to return an order, please make sure you have read our business terms and conditions to make sure you are eligible.

If you want to return your order please get in touch with us by emailing calling 0800 085 3479 and to remember to have your order reference number to hand.

If you’ve changed your mind about your product, received the wrong product(s) or if they’ve arrived damaged you can return them. When returning a product please ensure the following:

  • If the product is damaged, you have taken clear photographs of the damage and sent it to us
  • The item(s) have not been installed
  • The item(s) are still in their original packaging
  • The item(s) will be returned as new

If you would like to return the product(s) please email us or give us a call with your order number. One of our advisers will then arrange the return with you

If the product is returned in good condition or the damage has been reported promptly then a refund will be issued within 14 days from the day we agree to issue the refund. The refund will go back to the same payment account which was used in the order

Speak to one of our team of experts on Freephone 0800 085 3465
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